2777pet Privacy Policy —
How We Handle Your Data

2777pet collects personal data from players in several ways: directly through the registration and account management process, automatically through platform interactions, and in limited cases from third-party verification providers. The categories of data we collect are described below.

Registration Data

When you create a 2777pet account, we collect the information you provide during the sign-up process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and maintain your account, to verify your identity as part of our Know Your Customer (KYC) process, and to communicate with you about your account activity.

Identity Verification Documents

To comply with our age verification and anti-money-laundering obligations, we may request copies of government-issued identity documents. Acceptable documents include your National Identity Card (NID), passport, or driving licence. These documents are processed securely and are used solely for the purpose of verifying your identity and confirming your eligibility to hold a 2777pet account.

Financial Data

When you make a deposit or request a withdrawal, 2777pet records details of the transaction including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the transaction amount in BDT, the transaction reference number, and the timestamp. 2777pet does not store full mobile financial service account credentials or bank account numbers in readable form. Payment processing is handled by our integrated payment providers, who operate under their own data protection standards.

Gameplay & Betting Activity

We record your betting and gaming history on the 2777pet platform, including which markets or games you accessed, the stakes placed, outcomes, and session timestamps. This data is used to operate the platform correctly, to settle bets accurately, to detect and prevent fraud, and to enable responsible gaming monitoring — for example, identifying patterns that may indicate problem gambling behaviour.

Technical & Device Data

When you access 2777pet through a web browser or mobile device, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is used to maintain platform security, diagnose technical issues, and improve the overall player experience.

Communications Data

If you contact our support team via email or live chat, we retain records of that correspondence. This allows us to handle your query effectively, maintain consistency in our responses, and refer back to previous interactions when resolving ongoing issues. Support communications are treated with the same level of data security as other personal data held by 2777pet.

Data Category	Examples	Collection Method
Registration Data	Name, date of birth, email, phone number, address	Provided directly by the player at sign-up
Identity Documents	NID, passport, driving licence	Uploaded by player during KYC process
Financial Data	Payment method, transaction amount, reference number	Generated automatically during deposit/withdrawal
Gameplay Data	Bet history, game sessions, stakes, outcomes	Automatically recorded during platform use
Technical Data	IP address, browser, device type, OS	Automatically collected on platform access
Communications Data	Support emails, live chat transcripts	Collected when player contacts support

2777pet uses the personal data it collects for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes described in this section. The primary uses of your personal data are as follows:

• Account creation and management: Your registration data is used to create and administer your 2777pet player account, including processing deposits and withdrawals, applying bonuses, and maintaining your betting and gaming history.
• Identity and age verification: We use your registration data and identity documents to verify that you are at least 18 years of age and that the identity you have provided is genuine. This is a legal obligation that 2777pet takes seriously. 18+ only.
• Transaction processing: Financial data is used to process your deposits and withdrawals accurately and to reconcile transactions in the event of a query or dispute.
• Fraud prevention and security: Technical data, financial data, and gameplay data are analysed by our security systems to detect and prevent fraudulent activity, account takeovers, money laundering, bonus abuse, and other forms of platform misuse.
• Responsible gaming monitoring: Gameplay and betting data is used to monitor for indicators of problem gambling behaviour. Where such indicators are detected, 2777pet may contact the player proactively to offer support resources or apply protective account restrictions in accordance with our Responsible Gaming Policy.
• Customer support: Communications data is used to handle your support queries, resolve account issues, and maintain a record of agreed resolutions for dispute purposes.
• Marketing communications: With your consent (which may be given at registration and withdrawn at any time), we may use your email address or phone number to send you information about promotions, bonuses, and new features on 2777pet that we believe may be relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected] or by using the unsubscribe link in any marketing email.
• Platform improvement: Aggregated and anonymised technical and gameplay data is used to analyse platform performance, identify and fix technical issues, and improve the quality of the player experience over time.
• Legal compliance: Where required by applicable law or by a lawful request from a competent authority, 2777pet uses and discloses personal data to fulfil its legal obligations.

2777pet does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processing Partners

To process deposits and withdrawals, 2777pet shares necessary transaction data with our integrated payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is required to execute and confirm the transaction. Each payment partner operates under its own privacy and data security standards, which are independent of 2777pet. We encourage players to review the privacy policies of their chosen payment provider.

Game Studio Providers

Casino and live dealer games on 2777pet are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited session data (such as a session token and player identifier) is shared with the relevant studio to initialise and operate the game round. Game studios do not receive your full personal profile or financial history. Their data practices are governed by their own privacy policies.

Identity Verification Services

2777pet may use third-party identity verification services to assist in processing KYC submissions. These services receive the identity document data you upload and use it solely for the purpose of verifying its authenticity and returning a verification result to 2777pet. Verification providers are contractually obligated to handle your data securely and to delete it once the verification process is complete.

Legal and Regulatory Disclosures

2777pet will disclose personal data to law enforcement agencies, regulatory bodies, sporting integrity organisations (including the Bangladesh Cricket Board and the ICC Anti-Corruption Unit), or other competent authorities where it is required to do so by law, by a valid court order, or where it has a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or harm to a third party.

Business Transfers

In the event that 2777pet undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any material changes to how their data will be handled as a result.

2777pet uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, remember your preferences, and understand how players interact with the site. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your session and preferences. Cookies cannot run programs or deliver viruses; they are simply data files used to improve website functionality.

Types of Cookies Used by 2777pet

• Strictly necessary cookies: These cookies are essential for the 2777pet platform to function. They maintain your login session, remember items in your bet slip, and ensure that security tokens operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences such as your selected language (English), display settings, and notification preferences. They improve your experience by reducing the need to re-enter preferences on each visit.
• Performance and analytics cookies: These cookies collect anonymised data about how players navigate the 2777pet platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This information is used to improve platform performance and user experience. The data collected is aggregated and does not identify individual players.
• Security cookies: These cookies support our fraud detection and account security systems. They help us identify unusual login patterns, flag potentially compromised sessions, and protect against cross-site request forgery (CSRF) attacks.

Managing Cookies

You can control cookie settings through your browser. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to your 2777pet account and using the core features of the platform. Disabling functional or analytics cookies may reduce the quality of your experience but will not prevent you from accessing the platform entirely. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

2777pet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. While no platform can guarantee absolute security, 2777pet follows industry best practices to minimise risk to player data.

• SSL/TLS encryption: All data transmitted between your browser or device and the 2777pet platform is encrypted using SSL/TLS (Secure Sockets Layer / Transport Layer Security). You can verify this by checking for the padlock icon and "https://" prefix in your browser's address bar when accessing 2777pet.
• Encryption at rest: Sensitive personal data stored in 2777pet's databases is encrypted at rest using AES-256 encryption. This means that even in the unlikely event of a database breach, raw personal data would not be immediately readable without the encryption keys.
• Access controls: Access to player data within 2777pet's internal systems is strictly controlled. Only authorised personnel whose job functions require access to specific data categories are granted that access. All internal access is logged and subject to periodic review.
• Password security: Player account passwords are stored as salted cryptographic hashes. 2777pet staff cannot view your password in plain text. If you forget your password, a reset link will be sent to your registered email address.
• Penetration testing and security audits: 2777pet conducts regular security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited. Critical security findings are addressed as a priority.
• Data breach response: In the event of a data security incident that affects player personal data, 2777pet will notify affected players promptly via their registered email address and will take immediate steps to contain the incident and assess its scope.

2777pet retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. The general retention principles we apply are set out below.

Data Type	Retention Period	Reason
Registration & identity data	Duration of account + 5 years after closure	Anti-money-laundering compliance and dispute resolution
Identity verification documents	Duration of account + 5 years after closure	KYC regulatory obligations
Financial transaction records	Duration of account + 7 years after closure	Financial record-keeping obligations
Gameplay and betting history	Duration of account + 2 years after closure	Dispute resolution and responsible gaming monitoring
Technical and device data	Up to 12 months from collection	Security monitoring and fraud detection
Support communications	Duration of account + 2 years after closure	Dispute resolution and service improvement
Marketing consent records	Until consent is withdrawn + 1 year	Evidence of consent for compliance purposes

When data reaches the end of its retention period, it is either permanently and securely deleted from 2777pet's systems or anonymised so that it can no longer be linked to any individual player. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

Players who request account closure should be aware that, while their account will be deactivated and they will no longer have access to it, certain categories of personal data will continue to be held by 2777pet for the periods specified in the table above. This is a legal requirement that 2777pet is unable to waive on an individual basis.

As a 2777pet player, you have a number of rights regarding your personal data. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] from your registered email address, clearly stating which right you wish to exercise and providing enough information to allow us to identify your account. We aim to respond to all data rights requests within 10 business days.

If you are unsatisfied with how 2777pet has handled your personal data or responded to a data rights request, you have the right to raise a formal complaint. Please contact [email protected] with the subject line "Data Complaint" and a senior member of our compliance team will review your case and respond within five business days.

2777pet reserves the right to update this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email to their registered email address at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised "Last updated" date at the top.

We encourage all 2777pet players to review this Privacy Policy periodically, even when you have not received a notification of changes. Minor clarifications and formatting corrections may be made without notification. Continued use of the 2777pet platform following notification of a material policy update constitutes acceptance of the revised Privacy Policy.

This Privacy Policy should be read alongside the 2777pet Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between the player and 2777pet.

Contact Our Data Team

For any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 2777pet, please contact our English-language support team. Our team operates 24/7 on Bangladesh Standard Time (BST, UTC+6) and is equipped to handle data-related enquiries.

Email: [email protected] — Please use the subject line "Privacy Enquiry" for data-related questions to ensure your message is routed to the correct team member promptly.